The work in the field, on the record.
Zoho FSM carries a job from the customer's request to the paid invoice. It is scheduled, dispatched, done on site, and signed for, and each visit sits on one record the office can read.
Try Zoho FSM
Run a week of real jobs through it first.
Start a free trial →Have us implement it
Implemented by a Zoho Advanced Partner, and supported after go-live.
Talk to us →What one record per job changes.
- Requests, estimates, work orders, and service appointments as one chain, each step raised from the one before it.
- Scheduling on a calendar, a Gantt chart, or a map, with crews and service territories so the right technician gets the job.
- A mobile app for the technician, with offline access when the site has no signal.
- Job sheets and checklists completed on site, and a service report the customer signs and rates.
- Preventive maintenance raised on schedule, so a contracted visit never depends on someone remembering it.
- Invoices raised from the completed job, with two-way sync to Zoho Books.
From the request to the invoice, one path.
Scheduling
The day planned on a calendar, a Gantt chart, or a map.
Preventive maintenance
The contracted visit raised on schedule, not from memory.
Invoicing
The finished job billed without being typed again.
Dashboard
Open requests, work orders, and visits, read at a glance.
Priced by the visit, not the seat.
Zoho's Malaysian pricing for FSM, as published. Zoho charges by the number of service appointments a month, so the plan is sized to the work your crews do. The licence is the smaller number. The job sheets, the schedule, and the link into your accounts are the part we quote.
Free
For a small crew trying the workflow before committing to it.
Free for as long as you stay on it.
- Requests, work orders, and service appointments
- Gantt view; day and week calendar
- Up to 20 users
- Mobile app for field technicians
- Customers, equipment, services, and parts
- Invoices and payments, with payment gateway integration
Standard
For the service team dispatching crews across territories.
Billed yearly · RM120 when billed monthly.
- Everything in Free
- Up to 200 users
- Map view and live location of field agents
- Crews and service territories, 20 of each
- Offline data access
- Two-way sync with Zoho Books; Zoho CRM, Bigin, and Desk integration
- Custom functions, webhooks, and custom reports
Professional
For the contractor running job sheets, assets, and maintenance contracts.
Billed yearly · RM180 when billed monthly.
- Everything in Standard
- Job sheets with custom fields and image upload, 50 active
- Scheduled maintenance, 500 active plans
- Asset management and job costing
- Multi-day appointments; time-based workflows
- Zoho Voice telephony; WhatsApp notifications
- Zoho Analytics integration
Premium
For the larger operation matching skills to jobs and governing who sees what.
Billed yearly · RM220 when billed monthly.
- Everything in Professional
- Up to 500 users
- Technician skills, up to 100
- Territory-based and field-level permissions
- Customer and workforce insights; scheduled reports
- 100 active job sheets; 1,000 active maintenance plans
As the visits grow
You choose the plan by its features and size it by its appointments. Each step shows the monthly price billed yearly, with the monthly-billing price in brackets.
| Appointments a month | Standard | Professional | Premium |
|---|---|---|---|
| 60 | RM100 (RM120) | RM140 (RM180) | RM160 (RM220) |
| 100 | RM160 (RM200) | RM240 (RM300) | RM280 (RM360) |
| 200 | RM320 (RM400) | RM480 (RM600) | RM600 (RM720) |
| 300 | RM400 (RM520) | RM640 (RM800) | RM840 (RM1,000) |
| 500 | RM600 (RM760) | RM1,000 (RM1,200) | RM1,280 (RM1,560) |
| 1,000 | RM960 (RM1,160) | RM1,480 (RM1,800) | RM1,960 (RM2,360) |
Zoho's published prices for Malaysia, read 20 October 2026; Zoho may revise them. SST is charged on top. Further steps run to 50,000 appointments a month. Unused appointments do not carry into the next month, and an appointment that spans several days counts once for each day. Every plan starts with a 15-day trial, no card required. Implementation is quoted separately by us.
Where it sits.
Zoho FSM is for the business whose work happens at the customer's site (installation, maintenance, repair, inspection), where the job sheet is still paper and the invoice waits for someone to type it. You size it by the number of visits in a month.
It connects to Zoho CRM Plus or Bigin on the sales side and Zoho Books on the accounts side, so the customer, the job, and the invoice stay one record. Where the customer needs a portal of their own, we build it on Zoho Creator.
Where we deploy it.
The software is the licence. The system is the work.
Zoho builds the platform. We build what your business runs on it — diagnosed, designed, implemented, and supported for as long as you run it. How we work → Ongoing support →
Tell us what needs to run on it.
Bring last month's visit count, and we'll tell you which plan fits.