The IT department you never had to hire.
Email that works. Laptops that arrive configured. Licenses someone is actually tracking. Ooroboros Operations carries the day-to-day weight of running a company's technology — so nobody on your team has to be the accidental IT person.
24–48 hours
The response window on every Operations plan. A commitment we put in writing, not a mood.
1 visit / month
Scheduled on-site support on the Plus plan. Someone shows up in person, on a rhythm — not only when something breaks.
1 health check / year
Licenses, accounts, devices, and software use — reviewed annually, with recommendations you can act on.
The work that keeps a company running.
- Corporate email administration — accounts opened on someone's first morning, closed properly on their last.
- Microsoft 365 and Google Workspace management, with license allocation tracked instead of guessed.
- Hardware recommendations, procurement coordination, and laptops that arrive ready to work.
- Password resets, access problems, and software guidance — answered by people, inside a committed window.
- Onboarding and usage training, so the tools you pay for are the tools your team actually uses.
- A yearly operational health check across licenses, accounts, and software use.
"We do not optimise for the engagement. We optimise for the decade after it."
Boundaries, drawn before you sign.
Every Operations plan states plainly what it covers and what it doesn't. Work that changes how your systems behave — workflows, CRM logic, automation — belongs to CARE or a scoped project, and we tell you which before we touch it. No surprise invoices, no quiet scope creep.
Two plans. No surprises.
Both plans are annual and covered by the same team. Pricing is shaped by team size — how many people, devices, and accounts you run — so we quote it after one short conversation, not before.
Operations Essential
For teams that need the day-to-day handled, remotely.
Tell us how many people you run — we'll come back with a number within one working day.
- Email & software management
- User onboarding & offboarding
- Microsoft 365 / Google Workspace administration
- License allocation tracking
- Hardware procurement coordination & device setup
- Operational troubleshooting — passwords, access, email
- 1–2 training sessions per year
- Yearly operational health check
- Fully remote, response within 24–48 hours
Operations Plus
For teams that want a person in the building, not just a reply.
Tell us how many people you run — we'll come back with a number within one working day.
- Everything in Operations Essential
- Website content updates — text and images on existing pages
- Domain & DNS support
- 1 scheduled on-site support visit per month
- Minor account, permission & access adjustments
- Quarterly operational reviews
- Yearly inventory audit — devices, licenses, users
Both plans cover operational IT. Work that changes how your systems behave — workflows, CRM logic, automation, integrations — lives under CARE or a scoped project. The table below shows exactly where each request lands.
You always know who handles what.
Most support relationships go wrong at the edges — the request nobody priced, the invoice nobody expected. So we publish the edges.
| The request | Handled under | How it's billed |
|---|---|---|
| Password reset or access issue | Operations | Included in your plan |
| New hire's email and laptop setup | Operations | Included in your plan |
| Website text or image update | Operations Plus | Included in your plan |
| Domain or DNS issue | Operations Plus | Included in your plan |
| Zoho workflow change | CARE plan | CARE ticket allocation |
| CRM customisation | CARE plan | CARE configuration hours |
| New automation or integration | Project | Scoped and quoted separately |
| Website redesign or new build | Project | Scoped and quoted separately |
| System architecture change | Consulting | Starts with technical discovery |
If a request sits outside your plan, we say so before we touch it — never after the invoice.
Operations and CARE, under one roof.
Companies that want the day-to-day and the systems held by the same partner can run both under a single annual agreement — one relationship, one invoice, the same clear boundary between them.
Foundation
Operations Essential together with CARE Lite. For small businesses that need operational continuity without an internal IT resource.
Growth
Operations Plus together with CARE Plus. For growing SMEs that depend on both day-to-day continuity and the systems underneath it.
Enterprise
Enhanced operational governance with CARE Pro's developer-level cover. For organisations outsourcing operations and business systems as one partnership.
Combined agreements are scoped to your operation — team size, system count, and the response times you need.
Hand over the day-to-day.
Tell us how many people you run, and we'll come back with a number within one working day.
Not ready to talk yet? Chart your position first →