Support that doesn't end when the invoice does.
Every system we build outlives the project that built it. Ooroboros CARE is how it keeps running — one plan for early-stage support, another for the teams that need a two-hour response and nothing less.
300+
Companies we currently support — not just companies we've built for.
2 hours
The fastest response tier guarantees. The standard tier guarantees three days — never open-ended.
Zoho Advanced Partner
Every engineer on a CARE plan is certified across the Zoho suite, not routed through a generalist helpdesk.
More than a support ticket.
- Response times that are guaranteed, not estimated.
- A client portal for raising tickets, tracking resolutions, and pulling invoices — not an inbox you hope gets checked.
- Support from people who hold Zoho certifications across the suite, not a rotating helpdesk.
- e-Invoice-compliant billing, held to the same standard as everything else we build.
- A plan that starts where your business is and moves with it, from first hire to full team.
One plan for every stage.
CARE Lite covers what a small, early business needs to stay upright. Higher tiers add faster response times and deeper technical coverage as the stack — and the stakes — grow.
"We do not optimise for the engagement. We optimise for the decade after it."
Three tiers. One standard.
Every plan is annual, billed in Malaysian Ringgit, and covered by the same certified team. What changes between them is how fast we answer and how deep the coverage goes.
Care Lite
For a small team keeping the essentials upright.
- Email & helpdesk support
- Response within 3 working days
- Level 1 troubleshooting for Zoho apps
- Coverage: up to 2 major or 4 minor Zoho apps
- 12 support tickets per year
- 1 online refresher training per year
Care Plus
For a growing stack that can't wait three days.
- Email & helpdesk support
- Priority response within 24 hours
- Level 1 & 2 troubleshooting, including customised Zoho setups
- Coverage: all Zoho applications
- 24 support tickets per year
- 6 configuration hours per year
- Up to 2 online refresher trainings per year
Care Pro
For complex systems that need developer-level cover.
Or RM3,000/month on a 12-month plan (RM36,000 total).
- Email, helpdesk & live chat during working hours
- Dedicated response within 2–4 hours
- Level 1–3 troubleshooting — developer-level support
- Coverage: all Zoho apps plus agreed non-Zoho software
- From 60 support tickets per year
- 6 configuration hours each quarter
- 1 training session per quarter
Care Pro pricing scales with system scope, app count, and the SLAs you need — the figure above is where it starts. Additional tickets and configuration hours can be added to any plan.
Protect what's already running.
Tell us what you're on, and we'll tell you which plan actually fits.