The first CRM that fits.
Bigin by Zoho CRM gives a small team pipelines, contacts, email, calls, and WhatsApp in one place — set up in an afternoon, priced for a business that is still becoming one.
Try Bigin
Start with the platform — the implementation comes after.
Start a free trial →Have it implemented properly
Deployed by a Zoho Advanced Partner, to the standard the work deserves.
Talk to us →What replacing the spreadsheet changes.
- Pipelines that are simple to run and hard to lose track of — every deal visible, every stage deliberate.
- Email, telephony, and WhatsApp on the contact record, so the history is where the conversation is.
- Follow-ups that happen because the system remembers, not because someone did.
- A mobile app that carries the pipeline to wherever the selling happens.
- Setup measured in minutes — no IT team, no training programme, no surprise costs.
Small enough to learn in a morning.
One contact record
Deals, notes, and history where the conversation is.
Every channel
Email, calls, WhatsApp — on the record, not around it.
Automation
Follow-ups that happen because the system remembers.
In your pocket
The pipeline travels to wherever the selling happens.
Priced for a business that is still becoming one.
Zoho's Malaysian pricing for Bigin, per user per month, as published. The licence is the smaller number. The setup that makes it hold is the part we quote.
Free
For one person proving the pipeline is worth keeping.
Free for as long as you stay on it.
- One pipeline, 500 records
- Contacts, products, and activities
- 3 automations
- Built-in phone and third-party telephony
- Standard dashboard with charts and KPIs
- Apps for iOS, iPadOS, Android, and macOS
Express
For the small team that has just outgrown the spreadsheet.
Billed yearly · RM36 when billed monthly.
- Everything in Free
- 3 team pipelines, 50,000 records
- Email and WhatsApp Business on the contact record
- 30 automations; mass email with insights
- Zoho Books, Invoice, and Meeting integration
- Google Workspace, Outlook, Teams, Zoom, Mailchimp
- Facebook, Instagram, LinkedIn, and TikTok lead ads
- 10 custom fields per module; payment links
Premier
For the team selling in more than one currency, with more than one process.
Billed yearly · RM60 when billed monthly.
- Everything in Express
- 5 team pipelines, 100,000 records
- Advanced automation (50) and stage transition rules
- Multiple currencies
- 25 custom fields per module; duplicate cleanup; data enrichment
- AI writing assistant, record summary, and email reply assistant
- 1,000 AI credits a month
Bigin 360
For the business running sales, service, and operations on Bigin before it moves on.
Billed yearly · RM84 when billed monthly.
- Everything in Premier
- 15 team pipelines, 1 million records
- Advanced automation rules (100)
- Email-In with 5 aliases; File Cabinet with 5 GB
- 50 custom fields per module
- 1,000 mass mails a day; 100 booking pages
- 3,000 AI credits a month
Zoho's published prices for Malaysia, read 18 September 2026; Zoho may revise them. SST is charged on top. Every paid plan carries a 15-day trial, Zoho's onboarding session, and help with the data import. Implementation, when you want it done properly, is quoted separately by us.
Where it sits.
Bigin is the honest starting point — for the business that has outgrown the spreadsheet but does not need, and should not pay for, a full suite. 50,000+ small businesses run on it.
It is also a path, not a dead end: when the team grows into sales, marketing, and support as separate functions, the data moves forward into Zoho CRM Plus without starting over.
The software is the licence. The system is the work.
Zoho builds the platform. We build what your business runs on it — diagnosed, architected, implemented, and held, by the team a Zoho Advanced Partner badge answers for. How we work → Ongoing support →
Tell us what needs to run on it.
We'll say plainly whether Bigin is the right fit — and what it will take to hold.