Every call, on the customer record.
Zoho Voice is a cloud phone system and contact centre (business numbers, IVR, queues, recording, and a dialer) that rings inside Zoho CRM and Desk. No PBX in the server room, and no call history that lives only in someone's memory.
Try Zoho Voice
Start with a test number and free credits. The implementation comes after.
Start a free trial →Have us implement it
Numbers, routing, and CRM wiring set up by a Zoho Advanced Partner.
Talk to us →What moving the phones into the system changes.
- A business number on any device (browser, iOS, or Android), so the line follows the person, not the desk.
- IVR menus, team queues, business hours, and holiday rules that send each call to the right people, and to voicemail when no one should pick up.
- Click-to-call and automatic call logging in Zoho CRM, Desk, Bigin, and Recruit. The call appears on the record without anyone typing it in.
- Recording, voicemail transcription, and AI call summaries: intent, sentiment, and an agent score for recorded calls.
- Contact-centre controls for when the team grows: live call monitoring, whisper and barge, a power dialer for outbound campaigns, call outcomes, and wrap-up time.
- Queue statistics, agent status, and call reports that show where callers wait, and why.
The call, from first ring to the record.
Routing
IVR, queues, and hours send each call to the team that should take it.
Inside the CRM
Dial from the contact list; the call is logged on the record.
On the move
The business line on iOS and Android, wherever the team is.
One platform, set up for how your team answers.
The office phone, without the box
Extensions, transfers, and forwarding for a team that works from the office, from home, and from the road. Set up in the cloud with an internet connection and nothing to install.
A contact centre in the cloud
Queues, callbacks, supervisor listening, and a multi-agent power dialer, for support desks and telesales teams that measure service level as well as call count.
The phone inside the CRM
Calls placed and answered from the customer record, logged against the deal or ticket, with the recording and summary attached. The history is where the conversation is.
What we check first.
Telephony depends on the country it runs in. These are the questions we settle before a licence is bought.
- Numbers. Zoho Voice offers local and toll-free Malaysian numbers, but no personal numbers for Malaysia. A toll-free number only takes calls; it cannot dial out. Where a new number isn't the right route, Bring Your Own Carrier keeps your existing numbers and carrier without porting.
- Messaging. Two-way SMS works on US, Canadian, and Australian numbers only. For Malaysian customers, the conversation runs on WhatsApp instead, handled by several agents, with automated replies.
- Edition. Zoho Voice is its own subscription, not part of Zoho One. The full integration with Zoho CRM, Desk, and the rest runs through Zoho PhoneBridge and needs the Enterprise Telephony edition. If you only need click-to-call in CRM or Bigin, the built-in telephony may be enough, and we'll say so.
- Call costs. Calls draw on prepaid credits, charged only when a call is made or received. The unlimited calling in the Basic plan covers the US and Canada only, so for a Malaysian team we cost the calls from the per-minute rates below rather than count on unlimited.
- Connection and data. Each user needs at least 5 Mbps. Zoho hosts Voice in its US, EU, Indian, and Australian data centres, which is worth knowing before recordings start to accumulate.
A subscription for the system. Credits for the calls.
Zoho prices Voice in US dollars, Malaysia included. The plan buys the phone system; every call, number, and recording is paid from prepaid credits, at one credit to the dollar. These are the Enterprise Telephony plans, the edition that rings inside Zoho CRM, Desk, and Bigin.
Solo
For one person who wants a business number before the team needs one.
Call charges apply, paid from credits.
- Inbound and outbound calls
- Contacts, call logs, and the call action handler
- Call recording, voicemail, and transcription (from credits)
- Native integrations with Zoho apps
- Mobile and desktop apps, and the ZDialer browser extension
Basic
For a team where every member has the full phone, and the Voice app to run it.
Billed yearly · US$39 when billed monthly.
- Everything in Solo
- 1,000 free incoming and 250 free outgoing minutes per licence a month
- Multi-level IVR, live call tracking, and queues with ring strategies
- Call notes, dispositions, and call branding
- WhatsApp and Telegram conversations
- Call Intelligence; Bring Your Own Carrier; Deluge
- Unlimited calling (US and Canada only)
Standard
For a team that calls from inside Zoho CRM, Desk, or Bigin, run by one administrator.
Billed yearly · US$59 when billed monthly.
- Everything in Basic, except unlimited calling
- 10 telephony agents free with each admin licence
- Agents call and answer inside the Zoho app: click-to-call, pop-ups, call notes
- The admin alone runs Voice: numbers, queues, credits, reports
- Monitoring, power dialer, and queue metrics as add-ons
Contact Center
For the support desk or telesales floor that measures service level.
Billed yearly · US$79 when billed monthly.
- Everything in Standard
- 2,500 free incoming and 500 free outgoing minutes per licence a month
- One free local number with each licence
- Live call monitoring and the power dialer, included
- Queue performance metrics and advanced noise cancellation, included
Add-ons are paid from credits: call monitoring, the power dialer, and queue performance metrics are 10 credits a user a month each; upgrading a telephony agent is 15. Free minutes and some features vary by Zoho data centre. We confirm what applies to yours.
The Business Phone edition
A plain office phone system, priced per team rather than per seat. It does not include the Zoho Telephony integration, so choose it when the phones don't need to ring inside CRM or Desk.
| Plan | Users | Billed yearly | Billed monthly |
|---|---|---|---|
| Team | Up to 10 | US$100 /month | US$120 /month |
| Office | Up to 30 | US$300 /month | US$360 /month |
| Corporate | Up to 100 | US$1,000 /month | US$1,200 /month |
| Additional user | Each | US$19 /month | US$24 /month |
What the calls cost in Malaysia
| Item | Credits (US$) |
|---|---|
| Local Malaysian number | 7 a month |
| Toll-free Malaysian number | 15 a month |
| Call out to a Malaysian landline | 0.0495 a minute |
| Call out to a Malaysian mobile | 0.0555 a minute |
| Call in, on a local number | 0.02 a minute |
| Call in, on a toll-free number | 0.125 a minute |
| Call recording | 0.0025 a minute, plus 0.0005 a minute a month to store |
Zoho's published prices, read 13 October 2026; Zoho may revise them. SST is charged on top. Credits are prepaid and not refundable, and every call is rounded up to the next full minute. Every plan starts with a 15-day free trial, no card required. We quote implementation separately.
Where it sits.
Zoho Voice is for the business whose customers still pick up the phone, and whose call history today is a mobile handset, a desk phone, and whatever someone remembered to write down.
It earns its place next to a CRM. Pair it with Zoho CRM Plus for sales and support on one record, or with Bigin for a small team. On Zoho One, it connects to the apps you already run through Zoho PhoneBridge, as a separate subscription.
Where we deploy it.
The software is the licence. The system is the work.
Zoho builds the platform. We build what your business runs on it — diagnosed, designed, implemented, and supported for as long as you run it. How we work → Ongoing support →
Tell us how your calls come in today.
Send us your numbers, call volumes, and who answers. We'll cost the calls and map the routing.