Deliver unforgettable customer experiences
Zoho CRM Plus unifies your sales, marketing, customer service, and every other customer-facing team on one platform so you can deliver exceptional customer experiences to every customer. Unify business data, customer engagements, ROI, and more—all while keeping your customer at the center of everything you do.
Your customers deserve a better experience
Start offering better customer experience by aligning your teams and making sure your customers are at the center of whatever you do. Zoho CRM Plus provides your customer-facing teams with the right tools to reach newer prospects, acquire customers, retain them, and also to create strong brand advocates.
The customer experience platform across every channel
Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.
Unify all your customer-facing teams
Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that.
An AI assistant that learns from every interaction
Work intelligently across all of your teams using Zia, Zoho’s AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.
Take help closer to your customers
Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.
Process automation with Blueprint
Build and automate processes that connect your marketing, sales, and support teams, involve the right people, and ensure compliance from your teams at every step.
Powerful analytics that cuts across every touchpoint
Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.
